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All Live Chat Features > Team Productivity

Previous Chats & Customer Footprint

Increase conversion by visual customer journey on your website. Quickly access the context of the customer by referring to the previous chats.

Canned Messages

Lightning fast response to the most common queries using the pre-formatted responses from canned messages. Your Team can group these messages using categories and smart search makes it faster to locate the right response from thousands of configured messages. Help your team improve their response time using canned messages.

Customer Information

Engage in a better way by knowing in real time your customer's channel, device, location, timezone and more. Customers browsing provides information like page views, time on site, etc. Your team can use these customer insights to provide a high-quality service to your customers.

Broadcast Message

Admin can broadcast important messages to the team members. This becomes a useful tool for conveying how the team is doing on the key parameters to achieve their goal.

Provide your team members right tools to achieve their goals


REQUEST A DEMO