Track real-time metrics to make a data-driven decision
Pre-Built reports and analytics to help you keep track of important Chatbot metrics. Create & improve the right AI-powered conversational experiences.
All Chatbot Features > Chatbot Analytics
Chat Metrics
Track your current queue with the live counters for Chatbot.
Stay top on the Missed chats, analyze the traffic distribution across devices.
Better prepare for your peak traffic for the chat.
Categorization of conversations into workflow drivers and intents
Discover new conversational possibilities & bot training phrases with Bot Failure report
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Comparison Graphs
Analyze performance and trends using the comparative graph view of Chatbot Success, Overall Chat, and Chatbot Failure. This comparative graph view provides a quick comparison with the previous period which is with respect to the selected date range.
The comparative graph can be future drilled down using filters unique for each comparative type. Chatbot Success you drilled down for each conversation, Overall Chats you can drill down for each "Closed By" value and Chatbot Failure for different types of occurred failures.
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Chatbot Performance Report
Customer engagement do not happen in silos. Hence Bots should not act in silos. But that creates multiple points of failure and that you can check, tune and make performant with our Chatbot Performance report.
Chatbot report provides detail analysis of successful conversations and failures types. The analysis of successful conversation would provide insights on popular conversations used by the customers.
The Chatbot failure report provides detail visibility of failure types providing a tool for improving Chatbots performance or identifying new conversations to be automated with-in Chatbot.
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Digital Marketing Campaign
Analyze digital marketing campaign performance of each proactive trigger with multiple data points including total customers reached, customers engaged and chats handled by Chatbot.
Campaigns can be grouped for easier visualization and analysis. RAW Reports are available for deep analysis of the data points in an easier way.
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Feedback Report
Measure Performance by collecting Customer Satisfaction Rating from Chatbot conversations. Customer Satisfaction Rating is collected on a scale of 1-5 stars and customer also has a provision to provide detail information.
Chatbot automatically collects feedback if customers have completed at least one conversation. Agents can trigger the customer feedback survey any time during the chat session.
The tabular report provides a quick snapshot of total feedback received with average rating and availability of additional comments from customer. The RAW report is available for deep analysis of the data points in an easier way.
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Track real-time metrics to make a data-driven decision
Built-in reports and analytics to help you keep track of important Chatbot metrics.
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