Trade your Live Chat with Conversational Chatbot & engage
customers 24x7 for all conversations

Chatbot becomes the first line of engagement for Customer Support, FAQs, Setting Qualified Meeting,
Lead capture, Sales & Marketing


REQUEST A DEMO

Human-like Conversational Chatbot

Conversational Chatbot becomes the first line of engagement for Customer Support, FAQs, Setting Qualified Meeting, Lead capture, Sales & Marketing.

Intent Detection

NLU to understand, build and identify English language communication context, intent and interest. NLP based intent detection.

Entities Extraction

Smartly extract entities from the intent statement and consume the information (location, date, etc.) it with-in a conversation.

Conversation switching

Like a human, Chatbot has a capability to switch to a new conversation when a new intent is conveyed instead of the information asked by the Chatbot.

NLP driven conversation

Analysis of each customer response is driven through NLP, making the Chatbot more intelligent.

Qualify & Validate response

Chatbot can do one level of validation of customer response. Example: Validate e-mail address, Policy number, etc.

Proactive Engagement

Chatbots to proactively engage customers on your campaign landing page, product/services page with the context of the objective on that page.

Conversational Flow

Chatbot has the ability to execute simple to complex workflow to complete a conversation.

Backend Integration

Chatbot can easily integrate with multiple homegrown or 3rd party backend through REST APIs for any conversation.

Rich UI Controls

Conversational Chatbot + Rich UI Controls provides the ability to better design Chatbot experience for different problem statements.

Meeting Chatbot

Meeting Chatbot qualifies and schedule meetings with your customers which is convenient to your sales executive & customers instantly at scale.

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Break the old way of
Marketing

Visitor


  Fills in a form  

  Email Follow ups

  Add to CRM       

  Qualify Lead      


Call Schedule


Lead conversation poor


Days to weeks to qualify your website visitor to a qualified lead

New Era of Chatbots for
Marketing


Visitor


Conversational Chatbot
engages with visitor,
qualifies the lead,
adds to CRM instantly


Call Schedule


Max Lead conversation


In Minutes Chatbot Qualifies & schedules meeting with your sales teams

FAQ Chatbot

Chatbot can answer all the questions from your knowledge base

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Instantly Respond to an FAQ

Chatbot instantly replies to FAQs even when it is in between a conversation. Chatbot has the ability to distinguish between FAQ and active task


Re-use your existing FAQs

Seamless integration with your Freshdesk, Zendesk & Zoho Knowledge Base. Easy ingestion of FAQs from other sources


No Training required

Feed the FAQs to Chatbot and using deep learning techniques the Chatbot learns the best answers to the customer's questions.

Augmented Intelligence

Chatbot + Human Agents seamlessly work together to provide the best in class service to customers across channels using Live Chat Software

Seamless Integration

Agents can take over the conversation seamlessly when Chatbot is unable to process customer query.

Omni Channel

Agents can converse with the customer across channels like Web, Mobile, Facebook Messenger Chatbot, Facebook Workplace Chatbot, etc.

Customer Details

Agents have quick access to customer information including location, past chat, channel, navigation history, etc. helping the agent better service the customers.

Feedback/CSAT

Continuously collect customer feedback on a scale of 1-5 and comments to improve the service.

Intelligent Routing

Chatbot transfers the chat to the department with respect to the conversation it is unable to process. Routing algorithm with-in department ensures low waiting time for customers.

Canned Messages

Optimize time by setting up pre-formatted responses to common questions. Increasing your First Response Time & Average Handling Time.

Team Management

Configurations including agents, department, no of concurrent chats, proactive chats with deep integration.

Departments

Group agents as per expertise / categories / products into department

Exceed Campaign Goals

Chatbot Proactively engages with the customers as per your campaign goals and converting visitors to potential leads and customers.

Attract visitors through Paid media or other marketing

campaigns

Landing Page to provide more details on your product / offering to convert the visitors to leads to customers

AmplifyReach Chatbot is aware of your campaign objectives and proactively engages with visitors on landing page converting them to potential leads & customers.

Integrations

Seamless & Deep integration with homegrown & 3rd party backend making it possible to have end-to-end conversation automation through Chatbot

Integration through REST API

Chatbot has an ability to integrate with any backend systems using REST APIs. Each conversation managed by Chatbot can support multiple integrations with different systems.


Seamless Integration with Top Sales & Marketing CRMs


Seamless Integration with Top CRMs


Integrate Chatbot with 1000+ apps


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Automate all e-commerce related conversations including customer support with order tracking and more

Channels

Engage your customers on the channels they love

Web

Chatbot to engage customers on your website & mobile website

Facebook Messenger

Engage your Facebook followers using Facebook Messenger Chatbot


iOS Apps

Engage through Chatbot with your customers within your iOS application

Android Apps

Engage through Chatbot with your customers within your Android application


Engage your employees over Facebook Workspace Chatbot for onboarding, HR Process, Leave Management, Performance Management, Travel, and more.

Measure & Grow

Act on all the different analytics

Live Monitoring

Live counters to track current chats with Chatbot, Agent, Pending & more

Chatbot Report

Track Chatbot performance & failure points

Online Operators

Know which operators are currently serving the customers


Agent Summary

Track Agent performance with key metrics like Average Handling Time, First Response Time, etc.

Chat Summary

Visitor Initiated & Proactive Chat details with respect to channels & more

CSAT / Feedback Report

Track what customers think about your service


Login Activity

Monitor Agent Login Activity. Detail Raw report helps you track all Login activities.

Raw Report

Dissect the report as you like with all the chat data points available with the RAW report

Create more advanced reports with Tableau & Power BI connectors

Trade your Live Chat with Conversational Chatbot & engage customers 24x7 for all conversations

New Era of AI Chatbots to drive Sales & Marketing conversations at scale. Chatbot becomes the first line of engagement for Customer Support, FAQs, Setting Qualified Meeting, Lead capture, Sales & Marketing


REQUEST A DEMO