Augmented Intelligent Chat bot - Amplified Development and Deployment

AmplifyReach Catalyst platform uses sophisticated Artificial Intelligence technique providing human like interactions. Use intuitive Conversation builder to build & test your conversations. This requires no special skills and do not need coding knowledge. Engage with your customer on various communication channels which they use daily.

AmplifyReach Catalyst Platform Advantage

One stop destination for all queries

Single window to support multiple conversations for your customers.

Consistent Brand Experience

Consistent quality of service, with no mood swings and errors. Deliver higher customer satisfaction and happiness.

Efficiency

Proactive and Quality engagement, no need to put your customers on hold or wait. Generate higher throughput with existing resources.

Concierge Service

Personalization for your customers through AI platform with advanced targeting and match-making for your products and services.

AmplifyReach Catalyst Platform Features

Chat Bot

Power to build conversations with no coding knowledge.

Omni-Channel

Deploy to all channels: Mobile, Web, Social Media (e.g. Facebook messenger).

Human like dialog

Converse with the true power of NLP and advance intent identification.

Intent Switching

Advance features include intent switching which allows user to switch between conversations seamlessly.

Analytics

Readily available Chat bot metrics. Support for custom reports through tools like Power BI or Tableau.

Compliance

You own your data. Historical chat data is always available.

Security

All communication and transaction utilizes industry standard security infrastructure and technologies.

Agent Terminal

With your sales and support team + Chatbot, you can deliver augmented intelligence system to provide best in class customer experience.

Industries & Functions

Insurance


  • Provide all your insurance offering under one roof
  • Support day to day activities like purchase, compare quote and renew insurance
  • Provide claim settlement and support services like policy soft copy, updating contact details and many more
  • Make all information related to insurance and policy readily available

Banking


  • Extend all your banking offering under one roof
  • Upsell and Cross sell products with data driven recommendations
  • Support day to day activities like money transfer, equity and mutual fund transactions, Payee updates and may more
  • Make it easy for your customer to discover Branch, ATM, interest rates and many more
  • Provide services and support for Cheque, Credit cards, Statements and many more

Travel


  • Connect with travelers through AI-powered bot on the channel of their choice
  • Handle multi-destination bookings
  • Manage Itineraries related queries like a change in travel dates, know fare difference, cancel bookings, etc
  • Help discover various offers
  • Provide tailored service for travel requirements
  • Answer all travel related queries

Interested? AmplifyReach Catalyst Platform to Simplify Business Scaling.