FAQ Assistant / Knowledgebase Assistant
Connect knowledge base and answer all FAQ related questions seamlessly across channels 24x7x365
Increase team productivity at least by 30%
By 2020 the customers will manage 85% of its relationship with an enterprise without interacting with a human
*Gartner
60% of the customer hate to wait more than 60 sec for support
FAQ Assistant
Chatbot can answer all the questions from your knowledge base.
Instantly Respond to an FAQ
Chatbot instantly replies to FAQs even when it is in between a conversation. Chatbot has the ability to distinguish between FAQ and active task
Re-use your existing FAQs
Seamless integration with your Freshdesk, Zendesk & Zoho Knowledge Base. Easy ingestion of FAQs from other sources
No Training required
Feed the FAQs to Chatbot and using deep learning techniques the Chatbot learns the best answers to the customer's questions.
How it works
Make Chatbot Aware of the FAQs
Chatbot can be easily made aware of all the knowledge base articles and FAQs. This can be simply provided to the Chatbot using an excel file. There is no additional training required.
Enable the FAQ for your deployment
You can enabled multiple FAQ sets for your deployment or combination of FAQs for different deployment.
Customer can ask question even in between an conversation
Chatbot has the ability to distinguish between FAQ and active task. This allows the customer even to ask an FAQ question in between a conversation and Chatbot instantly answers the FAQ.
Intelligent Answers
If there are multiple matches for the FAQ questions from the customer, Chatbot intelligently presents multiple matches. Chatbot uses a combination of algorithms to optimize and increase the accuracy of the answers provided.
Capture Lead and details in CRM or E-Mail in case chatbot fails to answer FAQ question
FAQ App may face the question from your customer where it will not know the answer. In such cases, Chatbot shall request contact details such as Name, E-Mail, and Phone number.
- Chatbot-Live Chat: If Agents are available, Customer with details shall be handed over to Agents
- Chatbot-CRM: For enabled integration, Chatbot will create a lead with Customer information, then create ticket along with an open question for this lead. The entire conversation with this specific customer shall be logged & ticket shall be marked 'Open’.
- E-mail: If you prefer getting e-mail, then Chatbot will send the entire transcript to you along with customer contact details.
FAQ Assistant / Knowledgebase Assistant
Connect knowledge base and answer all FAQ related
questions seamlessly across channels 24x7x365
Increase team productivity at least by 30%
questions seamlessly across channels 24x7x365
Increase team productivity at least by 30%
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