Knowledge Base / FAQ Chatbot

Answer all FAQ related questions seamlessly across channels 24x7x365.


REQUEST A DEMO




By 2020 the customers will manage 85% of its relationship with an enterprise without interacting with a human


*Gartner

60% of the customer hate to wait more than 60 sec for support

FAQ Chatbot

Chatbot can answer all the questions from your knowledge base


Instantly Respond to an FAQ

Chatbot instantly replies to FAQs even when it is in between a conversation. Chatbot has the ability to distinguish between FAQ and active task


Re-use your existing FAQs

Seamless integration with your Freshdesk, Zendesk & Zoho Knowledge Base. Easy ingestion of FAQs from other sources


No Training required

Feed the FAQs to Chatbot and using deep learning techniques the Chatbot learns the best answers to the customer's questions.

How it works

Make Chatbot Aware of the FAQs

Chatbot can be easily made aware of all the knowledge base articles and FAQs. This can be simply provided to the Chatbot using an excel file. There is no additional training required.

Enable the FAQ for your deployment

You can enabled multiple FAQ sets for your deployment or combination of FAQs for different deployment.

Customer can ask question even in between an conversation

Chatbot has the ability to distinguish between FAQ and active task. This allows the customer even to ask an FAQ question in between a conversation and Chatbot instantly answers the FAQ.

Intelligent Answers

If there are multiple matches for the FAQ questions from the customer, Chatbot intelligently presents multiple matches. Chatbot uses a combination of algorithms to optimize and increase the accuracy of the answers provided.

Knowledge Base / FAQ Chatbot

Answer all FAQ related questions seamlessly across channels 24x7x365


REQUEST A DEMO