Measure Customer Satisfaction Rating through Chatbot & Agent


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Customer Satisfaction Rating

Measure Performance by collecting Customer Satisfaction Rating from Chatbot and Agents conversations. Customer Satisfaction Rating is collected on a scale of 1-5 stars and customer also has a provision to provide detail information.

The feedback form is presented to the customer in the language of the ongoing chat. Chatbot automatically collects feedback if customers have completed at least one conversation.

Customer Satisfaction Rating Report

The tabular report provides a quick snapshot of total feedback received with average rating and availability of additional comments from customer. The RAW report is available for deep analysis of the data points in an easier way.

Measure Customer Satisfaction Rating through Chatbot & Agent


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