System messages allows you to configure all the default system settings, timeout interval for inactivity and error message that you want to display to the user.
This UI can be accessed through multiple paths as mentioned below:
Tip: All the messages are single para and all the newlines are ignored and show to the end user as one paragraph. Currently the system message doesn’t support rich editing.
This message is shown to the user, when he / she launches the chat for the first time.
This message is shown to the user when AI detects that it is unable to handle the request and is about to transfer the chart to a human agent. Handover message will only be displayed if "Manual Agent Support" is enabled.
Toggle button to enable or disable Human Agent support. If enabled, then the AI automatically transfers the chat to human agent if it is not able to process the request after multiple attempts.
This message is displayed after user responds to the greeting message. Welcome message & Help message can be displayed in sequence without user entering any text.
This message is displayed when the chat bot is processing an intent and user specifies another intent. In this case this message is displayed and the conversation is switched to the newly identified intent. Once the newly identified intent is processed it automatically switches to the existing intent under process.
This is the number for attempts Chat bot will perform to validate an Intent.
This message is displayed when input provided by user doesn't match the input variable type. Example, If input parameter type is Phone number and user inputs only 5 digits, then this message is shown to the user.
This message is displayed when intent provided by user doesn't match with any system configured intent.
Example, If bot is trained to handle a use case where a user is looking for a car insurance, and user types "I want to book a movie ticket". As this is the intent that is not handled by bot, it shows the message provided under "Unable to Identify Intent" to the user.
This message is displayed in the widget on Customer's website when none of the conversation is deployed.
This message is displayed when user types in any language other than English.Please note that minimum 12 to 15 words are required to understand the language. If user input is less than 12 words, an "Unable to Identify Intent message" would be displayed.
This message is displayed when third party API integration fails.
Example: If the backend services are down or we receive an error from API triggered.
This message is displayed when input parameter validation fails.
Example: In trigger Validation tab, there is a provision to validate already captured input parameters against the values in API response. If the validation fails this message is displayed.
First timeout is a time interval in seconds. If there is inactivity from the user for that interval then "First Timeout message" is displayed.
This message is displayed to the user if there is an inactivity for the time interval specified in "First Timeout".
Second Timeout is a time interval in seconds. This timer starts after the first timeout has reached. If there is inactivity from the user for that interval then "Second Timeout message" is displayed. If there is any user activity then both the timers are reset.
This message is displayed to the user if there is an inactivity for the time interval specified in "Second Timeout".
First Timeout is set to 60 sec.
Second Timeout is set to 120 sec.
Then the second time message is displayed after the total user inactivity of 180 sec (60 sec + 120 sec).
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