Intent

Overview

An intent is a representation of what user wants to accomplish. During intent creation we could add different examples of what people would say to convey their intent. These examples would then be processed by the catalyst platform using sophisticated Artificial Intelligence techniques to make the bot understand and identify right user intent. Intent can be created for the supported languages.

New Intent

Intent is accessible from Bot Studio -> My Conversations -> Intents tab. Here user can create, modify and delete intent.

Intent Name

Choose an intent name that is easily identified and can be reused while creating different conversations. The same intent can be consumed from multiple conversations.

Example: insurance-car or car-insurance

User Examples

Let's take an example where the user wants to insure his/her car. User can express his/her intent of buying an insurance through a variation of sentences.

  • I would like to insure my car
  • Can you help me with my car insurance
  • I am interested in insuring my car
  • Looking for car insurance

These are just a few examples. There could be multiple variations that a user can use to communicate and express his/her willingness to buy a motor insurance.

On Intent Creation screen there are different options available:

Option Description
Intent Name Intent name is actual name which is used in bot builder to consume Intent in conversation. Intent name should be unique.
Display Name Display name is the name displayed in Competing Intent List.
Language Language of the text used for Intent samples. User can create Intent in supported languages. All samples of an Intent should be in the selected language.
Use Tense If selected, then Tense of input sentences are used for Intent Detection.
For Example: “I want soft copy” and “I have soft copy”. Where first sentence triggers Soft Copy intent but second sentence will not because tense of these two sentences are different.

Tip: Adding more user examples helps the AmplifyReach chat bot to easily identify the user intent and assist the customer accordingly.

Tip: User examples should be complete english statement. Example: "I am interested in car insurance" and not "car insurance".

Move and Delete User Examples

User examples can be easily moved between intents. Just select the user examples and click "Move" or "Delete" button to perform the desired action.

Searching and Sorting Intent

Enter the name of the intent in the Search field and click on the search icon.

Sort Intent

Intents can be sorted by different attributes like Date, Name, Last used etc.

Option Description
Name Intent are sorted by name in descending order
Date Intent are sorted by date in descending order
Name (Ascending) Intent are sorted by name in ascending order
Date (Ascending) Intent are sorted by date in ascending order
Last Used Intent are sorted by the last usage of the entity in any conversations

Modify Intent

Intent can be modified by clicking on the Intent name or by clicking on the Modify button against the intent name

Delete Intent

Intent can be deleted by clicking on the delete button

Warning: User is able to delete an intent only if it is not getting consumed by any conversation. To delete an intent, user must remove it from the conversations where it is being used and then perform the delete action.

Import Intent

Intents can be imported in multiple supported formats

Format Description Sample Files
xls Microsoft excel spreadsheet Download sample format for import
xlsx Microsoft excel spreadsheet 2007 or higher Download sample format for import
text Plain Text Download sample format for import
csv Comma Separated Values Download sample format for import
tsv Tab Separated Values Download sample format for import