AmplifyReach Chatbot instantly replies to FAQs even when it is in between a conversation. Chatbot has the ability to distinguish between FAQ and active task. FAQ Chatbot can be created for the supported languages.
Create FAQ data set using sample FAQ excel file. Please download the sample excel file from this link.
|Excel Column Number||Excel Column Name||Description|
|1||Title||Title is used in the FAQ Overlay on chat widget. The FAQ Overlay is shown when the customer clicks on the FAQ Result to see detailed answer.|
|2||Questions||This column will hold the question for the FAQ. This question is used by the Chatbot to train itself.|
|3||Answer||This column will hold the answer for the FAQ. The first few lines of the answer are used by the chatbot to show in the chat widget.|
|4||Link||Link to the URL pointing to the detail answer in your knowledge base or FAQ Repository.|
|5..N||Similar Question||Multiple variants can be added to a question. Each similar question should be in new column.|
Tip: AmplifyReach can help you extract FAQ from Freshdesk, Zendesk or Zoho. Please register for REQUEST A DEMO to know more
Please login to BOT Studio using link https://www.amplifyreach.com/ and navigate to BOT Studio -> My Conversations -> Knowledge Base Tab.
Tip: If you don’t have a AmplifyReach account. Create one today by SIGNING UP FOR FREE.
Click on ADD NEW KNOWLEDGE BASE button
How to create a knowledge base?
Tip: Check the Deployment section of the documentation to know more.
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