AmplifyReach Chatbot instantly replies to FAQs even when it is in between a conversation. Chatbot has the ability to distinguish between FAQ and active task.
Create FAQ data set using sample FAQ excel file. Please download the sample excel file from this link.
|Excel Column Number||Excel Column Name||Description|
|1||Title||Title is used in the FAQ Overlay on chat widget. The FAQ Overlay is shown when the customer clicks on the FAQ Result to see detailed answer.|
|2||Questions||This column will hold the question for the FAQ. This question is used by the Chatbot to train itself.|
|3||Answer||This column will hold the answer for the FAQ. The first few lines of the answer are used by the chatbot to show in the chat widget.|
|4||Link||Link to the URL pointing to the detail answer in your knowledge base or FAQ Repository.|
Tip: AmplifyReach can help you extract FAQ from Freshdesk, Zendesk or Zoho. Please register for REQUEST A DEMO to know more
Please login to BOT Studio using link https://www.amplifyreach.com/ and navigate to BOT Studio -> My Conversations -> Knowledge Base Tab.
Tip: If you don’t have a AmplifyReach account. Create one today by SIGNING UP FOR FREE.
Click on ADD NEW KNOWLEDGE BASE button
How to create a knowledge base?
Tip: Check the Deployment section of the documentation to know more.
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