Conversation is defined as an interactive communication between human beings. AmplifyReach Bot Studio provides a conversation builder that will help the system to engage in a human like dialogue with your customers. Conversation is a easy to use workflow creation tool which helps you to build different workflows for different intents & actions that user might want to perform.
AmplifyReach Bot Studio offers you to create a single or multiple conversation that can be merged into one to give a seamless interaction experience to your users. You can also create a single conversation for each intent and then during deployment you can merge all those conversation into a single chat channel to give a one experience to your end user for all your products, services and offerings.
To create a new Conversation click on Bot Studio -> My Conversations -> Create New Conversation
It is advised to create a transcript of the conversation to be built. It will facilitate to create effective conversation nodes and ensure we have all the information needed to build a conversation.
Customer Objective - Customer is looking for an investment
Variables - Total Monthly Income, Total Monthly Expenses, Total Assets, Total Liabilities, Personal Insurance Cover, General Insurance Cover, Number of dependents.
Recommend Insurance products to customer based on the various finance, wealth related parameters provided by customer.
The above transcript would now give you a basic idea on the flow of the conversation. This would also give you an idea on which type of conversation nodes that you would like to consume for creating this flow.
User Say's: I am looking for car insurance.
This can be managed by the Intent conversation node.
Collecting information like RTO location or Brand or make of the car would be Input parameter node where you would store the required information for processing the request.
Typically a company would have multiple offerings / products. Each offering may have complex workflows to reach completion. AmplifyReach provides a way during deployment to combine different workflows. This allows the ability to independently develop all different workflows under different conversation and combine them as one solution during deployment. So ideally you should create different conversation for each offering making it easier to maintain each conversation.Example:
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