Login Activity

Overview

This report provides the details of Live Human Agents Login Activity using Live Chat Software.

Filters

All the data shown for Login Activity are with respect to the Department and Date filter

Department

All the defined departments are available as part of this filter. All Live Chat Software Human Agents are mapped to Department.

Date

Select the date range, please note that the date range can’t be more than 1 month..

Table - Login Activity

Column Description
Agent ID Unique id of each agent
Agent Name Name of the Live Human Agent using Live Chat Software
Agent Nick Name Nickname of the Live Human Agent using Live Chat Software
Agent Email Live Human Agent’s E-Mail
Department Agents Department
Event There are four event Login, Logout, Online & Offline.
Status This is the status of Agent Availability for Chat during the Event. There are two status ONLINE, OFFLINE.
Timestamp Timestamp for event