This report provides the details of customer feedback or CSAT for BOT and Live Human Agent using Live Chat Software
All the data shown for Feedback / CSAT are with respect to the Department and Date filter
All the defined departments are available as part of this filter. All Live Chat Software Human Agents and BOT conversations are mapped to Department.
Select the date range, please note that the date range can’t be more than 1 month..
Name of the Agent
Total Chats for which the CSAT was requested
Total CSAT Requested by the Agents or BOT
Total CSAT provided by the customer
Average rating provided by the customer
Numbers of comments provided by the customer. The download report provides the comment provided by the customer
|Agent ID||Unique id of each agent|
|Agent Name||Name of the Live Human Agent using Live Chat Software|
|Agent Nick Name||Nickname of the Live Human Agent using Live Chat Software|
|Agent Email||Live Human Agent’s E-Mail|
|Chat ID||Unique Chat Id|
|Rating||Rating / CSAT provided by the customer|
|Comments||Comments provided by the customer|
|Timestamp||Timestamp of the CSAT / Raiting provided by the customer|
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