Round Robin functionality auto assigns the chat to an available human agent once the chat is transferred from bot. The chat when transferred belongs to an Department and Human Agents belonging to that department are auto assigned chats in a round robin fashion.
All Human Agents should be assigned to a specific department and below configuration to be set.
Department configuration can be accessed through the below menu
Settings → Conversation Configuration → Departments → Edit Department → Auto Assignments
Department configuration provides following configuration under the “Auto Assignment” tab
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