AmplifyReach supports external storage to store uploaded files on a third-party storage system like Amazon-S3. External support feature can be enabled/disabled seamlessly in Agent Terminal.
External storage option is accessible from Setting -> Conversation Configuration -> under Files section
Clicking on “External upload configuration -> AWS-S3” tab will present below the screen
Tip: Information on creating Access Key and Secret Key can be found on below page, https://aws.amazon.com/premiumsupport/knowledge-center/create-access-key/
Tip: To create a bucket, you can use below link for reference: https://docs.aws.amazon.com/AmazonS3/latest/dev/UsingBucket.html
CallBack allows Customer to receive real-time HTTP notifications of file upload in the AmplifyReach Chatbot. For example, AmplifyReach could send Customer a notification, when either end user or Live Chat agent has upload/sent file in the chat conversation.
The customer can define their own callback URL (as defined in below table). AmplifyReach shall call URL to forward document with metadata information. Customer will able to configure the Callback URL in LiveChat Admin.
Clicking on “External upload configuration -> Callback” tab will present below the screen.
|POST ABSOLUTE PATH TO CUSTOMER HOSTED CALLBACK URI
POST Request Payload: Multipart file upload request
The successful response as follow:
The failure response as follow:
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