Human Agent has access to multiple information on the visiting customer. These details may be helpful for servicing the customer in a better way. This information is available for all active customers.
Visitor info is available for each chat and the Active Tab. The following are the details covered under Visitor Info
Detailed customer information is available for the online customer. Along with the visitor info, detailed information provides details such as Last activity, Country from which chat is originated, total visits, page views etc.
To view the detailed user information click on Side navigation panel Chat → Online Visitors
More customer detail information is available as below:
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